Privacy Policy
UNIVERSAL SERVICE CENTER, LLC
Effective Date: July 14, 2023
This privacy policy (“Privacy Policy”) applies to all information gathered by UNIVERSAL SERVICE CENTER, LLC, an Ohio limited liability company (“USC,” “we,” “us,” “our,” etc.), from users (“User(s),” “you,” “your,” etc.) of www.usccleveland.com and any related website(s), platform(s), and/or application(s), mobile or otherwise, to the extent applicable (collectively, the “Site”). This Privacy Policy applies only to the Site. It does not apply to any third-party services linked to the Site, to the extent applicable, or offline activities related to the Site.
We urge you to read this Privacy Policy in its entirety so you will understand all of the practices and procedures we follow relating to your online privacy. In this Privacy Policy, we will inform you about the type of information that is collected about you on the Site, how it is collected, what it will be used for, and to whom it will be given. This Privacy Policy is incorporated into our Terms of Use (“Terms”) and certain capitalized terms are defined in the Terms.
We may need to update this Privacy Policy to keep pace with changes in the Site, our business and the law, however, we always strive to maintain our commitment to respect your privacy. We will post any revisions to this Privacy Policy, along with their effective date, on www.usccleveland.com, and we recommend that you periodically check back here to stay informed of any changes.
This Privacy Policy does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries); or any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Site.
IF YOU DO NOT AGREE WITH ANY OF THE FOLLOWING PRIVACY POLICY TERMS, DO NOT ACCESS THE SITE.
General
This Privacy Policy applies to your personal information when:
you use the Site;
you contact us via the Site/email/phone/etc.;
you provide us with your personal information in any other way (e.g. feedback sharing, service requests, etc.); and/or
we contact you about our new commercial offers, updates to our products, content, and events.
This Privacy Policy also explains your rights with respect to personal information we collect about you and how we protect your personal information. The personal information collected by USC is controlled by USC. If you have any questions or concerns about how your information is handled, please direct an inquiry to us at marketing@universaloil.com . By accessing and using the Site, you signify acceptance to the terms of this Privacy Policy. Where we require your consent to process your personal information, we will ask for your consent to the collection, use, and disclosure of your personal information as described further below.
Information You Provide to Us
We collect information from you when you contact our support services, schedule an appointment, or contact us via e-mail, telephone, or contact forms.
When you submit a support request or fill out and submit a contact form, we may ask you for the following information: your first and last name, your email address, your phone number, and your address. Also, when you submit the request or fill out the form, we may collect your IP address in order to identify your location.
Information We Collect from You
We gather certain information and store it when you interact with our Site. This information may include name, email address, IP address, and/or geographic location. We may share your information with certain third parties selected by us to help support our operations. These include, for example, service providers that help us send emails and track customer support requests.
Cookies and Related Technologies
We use tracking technology (“cookies”) in our Site. By visiting or using the Site you agree to the use of cookies in your browser and HTML-based emails. Cookies are small text files placed on your device when you visit a website, in order to track use of the website and to improve your user experience.
Session Cookies
The Site uses “session cookies”, which improve your user experience by storing certain information from your current visit on your computer or mobile device, such as log-in information. These enable us to remember your log-in session so you can move easily within the Site. These session cookies have limited functionalities and expirations. You may at any time opt-out of the automatic collection of data by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may then be inaccessible or not function properly.
Disclosure of Information
Information collected by us may be transferred to our corporate affiliates or our subcontractors. We may share your personal information in a manner consistent with this Privacy Policy, and if we or our assets are acquired or transferred in part or whole to another person or entity, your information and any other information we have collected may be among the items transferred. We may also disclose your personal information when we have a good faith belief that we are required to do so by law, or in response to a subpoena, court order, or other legal requirement.
Data Management and Security
The personal information that you provide to us is stored on servers with restricted access. In addition, we restrict access to personal information to our employees who need to know this information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. AS A RESULT, WHILE WE STRIVE TO PROTECT USER INFORMATION, WE CANNOT ENSURE, GUARANTY, OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR THROUGH THE USE OF THE SITE AND YOU ACKNOWLEDGE AND AGREE THAT YOU PROVIDE SUCH INFORMATION AND ENGAGE IN SUCH TRANSMISSIONS AT YOUR OWN RISK. ONCE WE RECEIVE A TRANSMISSION FROM YOU, WE WILL ENDEAVOR TO MAINTAIN ITS SECURITY ON OUR SYSTEMS.
This Privacy Policy does not cover the information practices of third-party websites linked to or on the Site. Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of your personal information. You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies. When you have clicked on a third-party logo or URL displayed on our Site which links you to a different website, our Privacy Policy no longer applies, and you must read the privacy policy of the third party to see how your personal information will be handled on their website. Some advertisements may be served by third-party advertisers, ad networks and ad servers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about our users. This may include information about users’ behavior on this and other websites to serve them interested-based (behavioral) advertising. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly.
Children’s Information
The Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have inadvertently collected information from a child under 13 without parental consent, please contact us at marketing@universaloil.com.
Jurisdiction and Data Storage
Please be aware that content submitted to us may be transferred to a data center in the United States. If you post information to the Site you are confirming your consent to such information being hosted and accessed in the United States. Privacy laws or regulations in your country may differ from those in the United States, where we operate from and whose laws govern this Privacy Policy. BY ASSESSING THE SITE, YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY SUBMIT, FOR YOURSELF AND YOUR PROPERTY, TO THE EXCLUSIVE JURISDICTION OF ANY OHIO STATE COURT OR FEDERAL COURT OF THE UNITED STATES OF AMERICA SITTING IN OHIO, AND ANY APPELLATE COURT FROM ANY THEREOF, IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO YOUR ACCESS AND/OR USE OF THE SITE OR FOR RECOGNITION OR ENFORCEMENT OF ANY JUDGMENT, AND YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY AGREE THAT ALL CLAIMS IN RESPECT OF ANY SUCH ACTION OR PROCEEDING MAY BE HEARD AND DETERMINED IN ANY SUCH OHIO STATE OR, TO THE EXTENT PERMITTED BY LAW, IN SUCH FEDERAL COURT.
Applicable Law & Legal Effect
This Privacy Policy is subject to all applicable US state and federal law regarding privacy and information sharing. California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to marketing@universaloil.com. We use good faith efforts to adhere to the European Union Safe Harbor principles as set forth by the United States Department of Commerce regarding the collection, use, and retention of personal information, to the extent applicable.
Residents of California, Virginia, Connecticut, Colorado, and Utah
Residents of California, Virginia, Connecticut, Colorado, and Utah have certain rights concerning the processing and use of their Personal Data. The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law.
If your Personal Data is subject to a privacy law in your state, you may have the right to:
Know, access, and confirm your Personal Data.
Delete the Personal Data we have about you, subject to exceptions under applicable law.
Correct inaccuracies in your Personal Data.
Obtain your Personal Data in a portable and readily usable format.
Opt-out of the use or processing of your Personal Data for profiling or targeted advertising.
Opt-out of the sale of your Personal Data.
We will not discriminate against you because you have exercised any of your rights under your applicable state laws. Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not respond to your requests or do not take action regarding your requests.
Submit a Request
If you wish to exercise the rights listed above and are a resident of a state that provides such privacy rights, you may submit a request by emailing us at marketing@universaloil.com or contact us by mail at UNIVERSAL SERVICE CENTER, LLC, 265 Jefferson Avenue, Cleveland, Ohio 44113. We will handle all requests in accordance with state privacy laws. This means that there may be legal reasons why we cannot fulfill all requests.
We are required to provide you with access to your Personal Data or delete your Personal Data only in response to verifiable consumer requests. You may be asked to provide us with information such as your home address, email address, and telephone number in order to verify your request. If you request that we provide you with specific pieces of information about you, or that we delete sensitive Personal Data, we may apply heightened verification standards. The information you provide to us must match the information we have in our possession. This measure is in place to help ensure that Personal Data is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only.
Categories of Personal Data Disclosed for a Business Purpose
We share personal data about you with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us. For more information about the business purposes for which we disclose Personal Data, see “Information We Collect from You” above.
“Do Not Sell” Rights; Sharing for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising
We may disclose your Personal Data for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Data; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law. We do not sell Personal Data or share Personal Data about you for purposes of cross-context behavioral advertising, profiling, or targeted advertising.
Deletion Rights
You may request that we delete your Personal Data that we have collected directly from you. Under applicable law, we may decline to delete your Personal Data under certain circumstances, for example, if we need the Personal Data to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims. Note also that we are not required to delete your Personal Data that we did not collect directly from you. We require a reasonable or high degree of certainty that the requester is the consumer for which a deletion request is applicable, depending on the sensitivity of the Personal Data.
Additional California Privacy Rights
We do not share Personal Data as defined by California Civil Code Section 1798.83 third parties for their direct marketing purposes absent your consent.
Sensitive Data of Virginia, Colorado, or Connecticut Residents
If you are a resident of Virginia, Colorado, or Connecticut, we will not process your Sensitive Data (as that term is defined under the Virginia Consumer Data Protection Act; the Colorado Privacy Act; and Connecticut’s Act Concerning Personal Data Privacy and Online Monitoring) without your prior consent.
This Privacy Policy constitutes our privacy notice to you under such applicable law. Your access and/or use of the Site is permitted only on condition of your agreement with this Privacy Policy. This Privacy Policy does not extend to any website other than our Site, including any website or service you may access by clicking on our Site’s links, or any other party’s use of your personal information other than us. We reserve the right, in our sole discretion, to modify, discontinue, or terminate any element of the Site or to modify this Privacy Policy at any time, without notice to you. Any modifications will be effective as of the date of its posting to our Site. Your continued use of our Site thereafter constitutes your assent to such revised privacy policy.
Personal Information Protection and Electronic Documents Act (PIPEDA)
This section shall be expressly limited to Individuals. “Individuals”, subject to and as set forth in PIPEDA, have several rights under PIPEDA: We limit the scope of the data we collect to only what is necessary. We collect information for the following reasons:
To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
We limit the use, disclosure and retention of collected data. We ensure the accuracy of the data we collect to the best of our knowledge. We obtain consent for collection, use, or disclosure of personal information.
Individuals hold the right to access, update and delete their personal data. You can access, update and delete your information or submit additional inquiries by emailing USC at marketing@universaloil.com or contact us by mail at UNIVERSAL SERVICE CENTER, LLC, 265 Jefferson Avenue, Cleveland, Ohio 44113.
General Data Protection Regulation (“GDPR”)
This section shall be expressly limited to Data Subjects. “Data Subjects”, subject to and as set forth in the GDPR, have several rights under the GDPR:
a. Right of Access. A Data Subject has the right to obtain confirmation if the Data Subject’s personal information is being processed by us. If that is the case, a Data Subject can access the Data Subject’s personal information and the following information:
1. the purposes of the processing;
2. the categories of personal information;
3. to whom the personal information has been or will be disclosed; and/or
4. the envisaged period for which the personal information will be stored, or the criteria used to determine that period.
5. If a Data Subject would like to have a copy of the Data Subject’s personal information from us, we will provide it if
i. the Data Subject proves the Data Subject’s identity, and
ii. it will not adversely affect the rights and freedoms of others. The first copy will be provided for free, for any further copies we may charge a reasonable fee based on administrative costs.
b. Right to Rectification. A Data Subject has the right to demand that we correct without undue delay the Data Subject’s personal information which we have in our systems if it is inaccurate or incomplete.
c. Right to Erasure/Right to Be Forgotten. A Data Subject has the right to demand that we erase the Data Subject’s personal information, and we shall erase it without undue delay where one of the following grounds applies:
1. this personal information is no longer necessary in relation to the purposes for which it was processed;
2. the Data Subject withdraws consent on which the processing is based, and where there is no other legal ground for the processing;
3. the Data Subject objects to the processing and there are no overriding legitimate grounds;
4. the Data Subject’s personal information has been unlawfully processed; or
5. the Data Subject’s personal information has to be erased for compliance with a legal obligation.
d. Right to Restrict Processing. A Data Subject has the right to restrict us in the ability of processing of the Data Subject’s information where one of the following applies:
1. the Data Subject contests the accuracy of the Data Subject’s personal information and we verify it;
2. the processing is unlawful and the Data Subject wants to restrict it instead of erasure;
3. we no longer need the Data Subject’s personal information, but the Data Subject needs it for establishment, exercise or defense of legal claims; or
4. the Data Subject has objected to processing and we verify whether legitimate grounds override the Data Subject’s request.
e. Right to Data Portability. A Data Subject has the right to receive the Data Subject’s personal information which the Data Subject provided to us in a structured, commonly used and machine-readable format and has the right to transmit such data to another company, where:
1. the processing is based on the Data Subject’s consent or on a contract; and
2. the processing is carried out by automated means.
3. Where technically feasible, a Data Subject can demand that we transmit such data directly to another company.
f. Right to Object. A Data Subject has the right to object to the processing of the Data Subject’s personal information based on legitimate interests. Upon such objection, we will no longer process the Data Subject’s personal information unless we demonstrate compelling legitimate grounds for the processing or for the establishment, exercise or defense of legal claims. Where personal information is processed for direct marketing purposes, a Data Subject has the right to object at any time to the processing of the Data Subject’s personal information for such marketing.
g. Automated Individual Decision-Making, Including Profiling. A Data Subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on the Data Subject. Please note that we don’t make any automated decisions including profiling based on information that we have about a Data Subject.
h. Right to Withdraw Consent. A Data Subject has the right to withdraw the Data Subject’s consent for processing of the Data Subject’s personal information at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
i. Right to Lodge a Complaint. A Data Subject has the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of the Data Subject’s residence, place of work, or place of the alleged infringement if the Data Subject deems that the processing of the Data Subject’s personal information infringes GDPR.
j. Breach Notification. If a breach/unauthorized access of personal information takes place that is likely to “result in a risk for the rights and freedoms of Data Subjects”, we will notify the necessary EU supervisory authority within 72 hours of becoming aware of the breach.
CONTACT
If you have any questions about this Privacy Policy, please contact USC at marketing@universaloil.com.